Refund policy

Last updated: 13 October 2026

Sky Dashboards sells digital Excel dashboard templates. Your workbook is delivered as a download as soon as your payment is confirmed, so there is nothing to send back. This policy explains when we will fix, replace or refund an order. It forms part of our Terms of Service.

Before you buy

Each product page lists what is included, the file type (.xlsx, or .xlsm for templates with macros), the versions of Excel it works in and what each licence allows. Please check these before you buy. If anything is unclear, email us at info@skydashboards.com and we will answer before you order.

When we will put things right

  • Download problems. If your download does not arrive or the link does not work, we will send you a working copy free of charge.
  • Faulty file. If the workbook is corrupted, will not open in a supported version of Excel, or a feature described on the product page does not work, we will fix or replace it. If we cannot fix it within a reasonable time, we will refund you in full.
  • Not as described. If the product is materially different from its description, we will refund you in full.
  • Duplicate order. If you accidentally buy the same product with the same licence twice, we will refund the duplicate.
  • Wrong licence. If you picked the wrong licence, contact us within 14 days of your order and we will move you to the right one. You pay the difference if the new licence costs more, and we refund the difference if it costs less.

What we do not refund

A downloaded file cannot be returned, so we do not give refunds for a change of mind once your download has been delivered. For example, we do not refund when:

  • you decide you no longer need the template;
  • you use software the product page does not support, such as Google Sheets, Apple Numbers, LibreOffice, Excel mobile apps, Excel versions older than 2016, or Excel for the web for templates with macros;
  • a problem is caused by changes you made to the workbook's formulas, sheets or macros.

None of this affects your rights under consumer law (see below).

Cancellations

Orders are delivered automatically as soon as payment is confirmed, so most orders cannot be cancelled. If your order has not been delivered yet (for example, because the payment is still pending), email us within 24 hours of ordering and we will cancel it and refund you in full.

Gift cards

Sky Dashboards gift cards do not expire and can be used on any product in the store. They cannot be refunded or exchanged for cash, except where the law requires it.

Custom dashboard projects

Custom work is quoted separately. Payments, milestones and refunds for a custom project follow the written quote we agree with you before work starts.

How to ask for help or a refund

Email info@skydashboards.com with:

  • your order number (it starts with #);
  • the product and licence you bought;
  • what went wrong, ideally with a screenshot of any error message and the version of Excel you are using.

We aim to reply within 2 business days. Please contact us before opening a dispute with your bank or card provider: most problems are quick to fix, and a dispute can take weeks to settle.

How refunds are paid

Approved refunds go back to your original payment method, or to your gift card if you paid with one. We process them within 5 business days of approval, and your bank may take another 5 to 10 business days to show them. When an order is refunded in full, the licence for that product ends and you should delete your copies of the file.

Your rights under consumer law

Nothing in this policy limits the rights you have under the consumer laws of the country you live in, including the Australian Consumer Law, Malaysia's Consumer Protection Act 1999 and Singapore's Consumer Protection (Fair Trading) Act.

For customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Sky Dashboards
Email: info@skydashboards.com
P1-03-3 Andalucia No.6 Jalan Pantai Permai, 59200 Kuala Lumpur, Malaysia